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Phone Orders Placing an order through our shopping cart is as secure as ordering by phone, but we do realize that sometimes you may have questions and want to speak to a real person. Please call our customer service number at (714) 256-9910 Monday through Friday between the hours of 10 am - 8 pm PST. If no one is available to assist you or it is after hours, please leave a detailed message and we will return your call as soon as possible. Measuring Furniture It is very important to measure carefully and correctly when placing orders for furniture items. That couch may be the exactly what you were looking for, however, will it make it through the door? The measurements for all our furniture items are listed, but please take in consideration that the dimensions of all doorways and entryways, stairways, and banisters, tight corners, fixtures, and all other obstacles may interfere with the pathway from our delivery truck to where you want your new furniture placed. Swatches Our company features a number of swatches of fabrics and wood and painted finish. We have done our best to show you exactly what it will look like, however please be aware that colors viewed online vary from one computer to the next. This is why you may select to checkout swatches from us. Please contact us either by email or phone about the samples you want to check out. All we need is your email, phone, and mailing address. There is a $20 deposit required for every 4 swatches requested. As long as you return the swatches to us within 5 days your credit card will not be charged. You can choose to keep the swatches for an extended amount of time, but please make sure you contact us to avoid any deposit charges to your card. We will send the swatches to you via UPS, at no charge. We do ask that you return the swatches back to us at your expense. Make sure to insure them also for your security. Cancellation of a Custom Order All custom orders are non-refundable. Custom orders include any type of furniture that you needed to select a fabric or a finish, personalization items or bed linens and everything else that is made to order. All items that are under this Custom order category will be noted on each order, if you are unsure you can contact us directly by calling or emailing us. A custom order may only be cancelled within 48 hours of the original order. Payment Options We accept MasterCard, Visa, Discover, Paypal, Personal checks, and of course Davenport Home Gift Certificates. Sales Tax We charge 7.75% sales tax to all orders shipped to California. Return Policy All returns will be accepted if you are not 100% satisfied, please contact us with 72 hours of receipt to get your Return Authorization #. All custom orders or special order items can not be refunded. For instance, a chair that you specially chose a custom fabric for. All others will be refunded within 14 business days for the full purchase price less shipping charges. You are responsible for shipping charges on the returned items. Damaged Items Most items that are smaller or one of a kind are fully insured, and you will refunded by the shipper for all damaged items. Larger custom order pieces are handled to the utmost care by our shippers, however sometimes damage can happen during transit. If an item arrives damaged, the freight carrier has the right to have the piece repaired. If the item is not repaired, the freight carrier has the right to reimburse you for your purchase or have another piece rushed to you.
For more information please contact us at 714-524-9910.
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| Copyright © 2007 - 2012 Davenport Home |
Home | Living Rooms | Dining Rooms | Bedrooms | Accessories | On Sale Furniture Care | FAQ | Policies | About Us | Contact Us | Location |
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2868 E. Imperial Hwy Brea, CA 92821 Phone: 714-524-9910 Custom Sofas and Furniture |
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